Terms of use

1. Who provides the service

BodiBuddy is provided by Apua 24 Oy (Business ID 3234038-4), Mäkitie 8 b 1, 01840 Klaukkala, Finland ("BodiBuddy", "we"). Email: hello@bodibuddy.com. Phone: +358 50 371 9531.

2. What these terms cover

These terms cover your use of the BodiBuddy app as a consumer. The PRO portal for wellbeing professionals has separate terms.

We describe how we process your personal data in our Privacy Policy. Please read it alongside these terms.

3. What BodiBuddy is

BodiBuddy is an everyday wellbeing coach. It combines your sleep, nutrition, movement and mood data and gives you observations, suggestions, short videos and, when helpful, tips on wellbeing professionals.

The app has a free version and a paid Premium subscription. The current content of each is shown in the app and in the app store.

4. BodiBuddy is not healthcare

BodiBuddy is not a medical device. It does not diagnose, and it does not give treatment or medical advice. Its suggestions are general wellbeing tips.

• Talk to a healthcare professional before making big changes to your exercise, diet or sleep, especially if you have a medical condition, are pregnant or take medication.
• Do not delay or stop treatment because of the app.
• In an emergency, call 112. If you are in a mental health crisis, contact healthcare services or a local crisis helpline.

5. AI and Buddy's content

Buddy is an AI assistant. When you chat with Buddy or read its observations, the content is generated by AI. Buddy's content is produced using a third-party AI provider. We tell you about this and ask for your permission in the app before your data is shared with it, as described in the Privacy Policy.

AI can make mistakes. Its content may be inaccurate or incomplete, so use your own judgement. The food scanner estimates nutritional values from a photo, and these estimates are not exact measurements. If Buddy produces inappropriate, incorrect or harmful content, you can report it through the app's feedback feature or at hello@bodibuddy.com.

6. Account and age limit

• The service is intended for people aged 18 and over.
• You give accurate information about yourself and keep it up to date.
• Your account is personal. Keep your login details safe and tell us if you suspect misuse.

7. Health data and connected devices

You can connect Apple Health, Health Connect, a smartwatch, smart ring or other device to BodiBuddy. You can also enter data yourself. BodiBuddy only reads the data you give it permission to read, and it does not write data to Apple Health or Health Connect.

• You decide what data you share. You can withdraw permissions at any time in your phone or app settings.
• We process health-related data only with your explicit consent and as described in the Privacy Policy.
• Data measured by devices may be inaccurate. We are not responsible for other manufacturers' devices or services, which have their own terms that you must comply with when using them with BodiBuddy.

8. Professional and service recommendations

Buddy may recommend wellbeing professionals or services, such as gyms and coaches.

• Professionals are independent businesses. Purchases and bookings are made in the provider's own service outside the app, and the contract is between you and the provider. BodiBuddy does not make purchases on your behalf or process their payment. BodiBuddy is not responsible for their services, prices or quality.
• All providers shown in the app are paying BodiBuddy partners, so their visibility is commercial content. Commercial content is shown in the app in its own sections, "Nearby offers" and "Professionals".
• The app may show partners' discount codes that you can use in the partner's own service, such as their online store. The partner sets the code's terms and validity.
• The order of recommendations depends mainly on your goal, the information you have given in the app and your location (if you have allowed location access).
• We do not share your health or wellbeing data with providers. If you give information directly to a provider, that provider is responsible for processing it.

9. Premium subscription and payment

• Purchase: Premium is bought from the App Store or Google Play (the "App Store"). The App Store handles payment and billing under its own terms.
• Price: The price and subscription period are shown in the App Store before purchase, including VAT. An introductory or launch price applies for the stated period, after which the subscription continues at the regular price.
• Automatic renewal: The subscription renews automatically at the end of each monthly or annual period until you cancel it.
• Cancelling: Cancel the subscription in the subscription settings of the App Store where you bought it, at least 24 hours before the current period ends. Deleting the app or your account does not cancel the subscription. You do not need to notify BodiBuddy separately.
• After cancelling: Premium features remain available until the end of the paid period. After that you can continue with the free version.
• Price changes: We notify you of price changes in advance according to the App Store's rules. If you do not accept a new price, you can cancel before it takes effect.
• Personal subscription: Premium is a personal subscription and cannot be shared through Apple Family Sharing or other app store family sharing features.
• Refunds: Refund requests are handled by Apple or Google under their own policies.

10. Right of withdrawal

As a consumer, you may have a right under consumer protection law to withdraw from the subscription within 14 days of purchase. Withdrawal and any refund are handled through the App Store. These terms do not limit your statutory rights.

11. Acceptable use

Use BodiBuddy only for your own personal, non-commercial purposes. You must not:

• use the service unlawfully or in a way that harms others
• try to break the service's security, disrupt it or collect data from it automatically
• share your account or sell access to the service
• enter another person's data without permission, or content that infringes others' rights.

12. Your content and data

The content you enter in the app, such as entries, photos and messages, belongs to you. You give us the right to process it so that we can provide the service to you.

We do not sell your data, and we do not use it to train AI models. If you give us feedback, we may use it freely.

13. Intellectual property

The app, its content, videos and the BodiBuddy trademarks belong to Apua 24 Oy or its licensors. You get a personal, non-transferable right to use the app under these terms.

You may not copy, modify, sell or reverse engineer the app or its content, except where mandatory law allows it.

14. Development and availability

We develop BodiBuddy continuously, so features may change. There may be maintenance breaks or disruptions, and we aim to fix them quickly.

• If we remove a material feature from Premium, we will tell you in advance, and you can cancel your subscription.
• If we shut down the service entirely, we will give at least 30 days' notice.

15. Liability

We provide the service with care and in line with consumer protection law. If the service is defective, you have your statutory rights.

We are not liable for indirect damage or for decisions you make based on the app's suggestions. Nor are we responsible for other parties' devices, services or providers. These limitations do not apply to damage caused intentionally or through gross negligence, and they do not limit your mandatory consumer rights.

16. Ending the agreement

You can stop at any time. You can delete your account in the app by selecting Delete my account or request deletion at hello@bodibuddy.com. Your data is deleted as described in the Privacy Policy. Remember to cancel any Premium subscription separately in the App Store. We may suspend or end your access if you materially breach these terms or if the law requires it. We will tell you why, unless the law prevents it. If your account has been unused for more than 24 months and you have no active subscription, we may contact you and delete or anonymise the account as described in the Privacy Policy.

17. Changes to these terms

We may update these terms. We will tell you about material changes in the app or by email at least 14 days before they take effect. Changes required by law, an authority or security, and changes that do not weaken your position, may take effect immediately. If you do not accept the changes, you can stop using the service and cancel your subscription at any time.

18. Apple and Google

This agreement is between you and Apua 24 Oy, not Apple or Google. Apua 24 Oy alone is responsible for the app and its content. When using the app, you must also comply with applicable third-party terms, such as those of your mobile data plan.

For the app downloaded from the Apple App Store:

• Your licence is non-transferable. You may use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing. The paid Premium subscription is, however, personal and is not shared via Family Sharing (see section 9). If these terms conflict with those Usage Rules, Apple's terms prevail.
• Apple has no obligation to provide any maintenance or support services for the app. Apua 24 Oy is responsible for them.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other warranty claims are the responsibility of Apua 24 Oy.
• Apua 24 Oy, not Apple, is responsible for addressing claims relating to the app, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation, including in connection with the app's use of HealthKit.
• If a third party claims that the app or your use of it infringes their intellectual property rights, Apua 24 Oy, not Apple, is responsible for investigating, defending, settling and discharging the claim.
• Apple and its subsidiaries are third-party beneficiaries of this agreement. Upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.

19. Governing law and disputes

These terms are governed by Finnish law. If you live in another EU country, such as Sweden, you also keep the mandatory consumer protection rules of your country of residence.

Please contact us first so we can resolve the matter together. You can also seek help from your national consumer advice service and, in Finland, refer the matter to the Consumer Disputes Board. As a consumer, you may also bring a claim in the court of your own place of residence.

20. Contact

Apua 24 Oy · Business ID 3234038-4 · Mäkitie 8 b 1, 01840 Klaukkala · hello@bodibuddy.com · +358 50 371 9531